Refund policy
2025 Fall Tuber Sale
Welcome fellow dahlia lovers to our farm, Three Chicks Gardens!
Please read and understand the Return and Refund Policy and also the Shipping Policy. Many of your questions can be answered there.
SALES ARE FINAL. WE ARE NOT RESPONSIBLE FOR TUBER LOSS DUE TO STORAGE ISSUES.
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Thank you for supporting us and sharing in our passion for dahlias!
Store Dahlia Tuber Policies
Our 2025 Fall shipped tuber sale will be Saturday, October 25th at 9 am CST.
We do not sell any imports. All of our tubers are grown on our small farm in Northern Minnesota, zone 3b.
All tuber sales are first-come, first-served basis. Please note that adding a tuber to your cart does not reserve it for purchase. Each listing is for a single tuber unless otherwise stated in the product description.
Tubers come in a variety of shapes and sizes, which is completely normal. Some can be smaller, larger, or less visually appealing than others. As growers, we cannot control this variation. Rest assured, we will not send a tuber that we would not plant in our own fields.
We whole heartly aim to grow the healthiest dahlias that we possibly can. Unfortunately, in the dahlia world viruses are prevalent. We adhere to strict sanitation procedures throughout the season and also focus on insect management in order to keep the dahlias in great shape. We cull anything that is obviously viral, and we are constantly observing our plants for any issues.
We take pride in tracking and labeling our dahlia plants to ensure that what you receive is the correct variety. We grow out our varieties for at least a year before selling to confirm that they are the correct variety. On the rare occasion that we sell something that is unconfirmed, we will state that upfront in the description. With this all said, mistakes can happen, if you believe you have gotten the wrong variety, please reach out to me (within that same growing season) so we can correct the issue.
We are a small farm with only one employee, myself, who also works full-time off of the farm. Please reach out to me with any questions by emailing threechicksgardens@outlook.com. I will get back to you as quickly as I can, but please allow some grace if it is not immediate.
Refunds
We take great care in packing and shipping our dahlia tubers. You will get tracking information once your package ships. Please open your package immediately upon arrival and inspect your tubers. Do not let your tubers freeze or expose them to extreme heat. Since tubers are a perishable product, any issues, concerns, or disputes must be reported within 48 hours of delivery confirmation by the courier tracking system. Please email us at threechicksgardens@outlook.com within this time frame. Photographic evidence may be required to validate your claim. Refunds will be processed in the original form of payment for the cost of the tuber. Please note that shipping fees are nonrefundable. After 48 hours all sales are final.
Please store your tubers in a dry, cool space until you are ready to plant them outside. We are not responsible for poor or wet growing conditions, insects, viruses, or any other damage that may cause the tubers to rot or be destroyed after planting.
Order Cancellations and Substitutions
Order cancellations are not permitted. We do not offer substitutions in the event of storage loss. While we strive to fulfill the orders to the best of our ability, storage loss can occur. If we are unable to fulfill an order, you will be notified and refunded for any tubers that didn't qualify to ship.